Outbound Planner
Core
Manage customer order flow, process daily order releases, resolve allocation and shipping issues, and coordinate with inventory and purchasing teams.
Role type
Outbound Planner
Builds
Customer orders and shipments
Domain
Industrial manufacturing / Supply chain
Deliverable
product features
Required skills
Order processing, Inventory management, Logistics systems knowledge, ERP systems proficiency, Data analysis, Problem solving
Preferred skills
Supply chain experience, Customer service background
Technologies
System 21, Aurora, Maximo, MS Excel
Responsibilities
Release customer orders (auto, mass, manual), Review and resolve suspended orders, Execute order cancellations, Coordinate with Inventory/Purchasing/Warehouse teams, Resolve order issues (addresses, shipping instructions), Manage aging and allocation problems, Review and resolve LPS tickets, Expedite Unit Down Orders, Maintain Customer Masters, Communicate order progress to customers