Customer Care Supervisor
Core
Lead and develop a team of Customer Care Representatives to support customers relying on precision motion and positioning technologies for life sciences, medical, imaging, and automation applications.
Role type
Customer Care Supervisor
Builds
Customer support services and operational excellence for Novanta's Positioning Solutions business
Domain
Healthcare technology / Advanced manufacturing / Precision motion systems
Deliverable
client delivery
Required skills
Team leadership and talent development, Customer relationship management, Operational performance monitoring, Issue resolution and escalation management, Data-driven process improvement, Cross-functional collaboration
Preferred skills
AI-enabled technology adoption, Digital fluency, Continuous improvement methodologies
Responsibilities
Lead, coach, and develop a team of Customer Care Representatives to deliver exceptional customer service and achieve performance goals. Oversee day-to-day customer care operations including workload management, service execution, and adherence to service standards. Resolve escalated customer issues by collaborating with cross-functional teams. Drive continuous improvement by leveraging customer insights and operational data.
Seniority
Individual Contributor, Management Level