Underground Technical Support Manager (TSM) Drills
Core
Lead and develop the Product Support and Technical Advisor team to maintain customer fleets of Underground Mining equipment (Jumbos, Solos, Cabolters) in a fit-for-purpose state, ensuring safe and efficient maintenance activities and contract KPI achievement.
Role type
Senior IC Underground Technical Support Manager
Builds
Service support for underground mining equipment fleets
Domain
Mining equipment maintenance and service
Required skills
Team leadership, strategic planning, problem solving, technical knowledge, customer relationship management, operational continuous improvement, safety compliance management, project management, performance management, communication
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage a support team to provide first-class post-sales service; Research questions using available information and internal resources; Set clear objectives and instill a high-performance culture; Ensure working practices are well-defined and operational; Manage team and individual performance and technical development; Manage and maintain internal and external aftermarket projects; Service and Safety Bulletin management; Compile and review safe work procedures; Support service contract Project Manager and General Manager.
Seniority
Senior, hands-on IC