Associate Director, Donor Experience
Core
Managing and cultivating relationships with mid-level donors ($1,000–$4,999 annually) to drive retention, renewals, upgrades, and prospect identification for major giving.
Role type
Associate Director, Donor Experience (Mid-level Fundraising)
Builds
Donor retention, renewals, upgrades, and pipeline referrals for major/planned giving
Domain
Higher Education / Healthcare Nonprofit Fundraising
Required skills
Donor portfolio management, CRM/database management, Direct donor contact, Relationship building, Campaign coordination, Story development
Preferred skills
Mid-level/major gift portfolio management, Grateful patient fundraising, Marketing automation, Donor impact storytelling, Direct gift asks
Technologies
Affinaquest, CRM systems, Email journey platforms
Responsibilities
Manage and cultivate relationships with mid-level donors contributing $1,000–$4,999 annually, focusing on donor retention, renewals, upgrades, and identifying prospects for major and planned giving. Develop personalized outreach and stewardship strategies through phone calls, emails, handwritten correspondence, events, and meaningful donor recognition opportunities. Partner with Annual Giving, Major Gift Officers, and internal teams to identify, qualify, and advance prospective donors through the giving pipeline. Coordinate direct mail and email solicitation campaigns, develop compelling donor communications, and share impactful stories that connect philanthropic interests with UAMS initiatives. Maintain the DXO Story Bank by identifying, organizing, and sharing donor-focused stories that highlight UAMS programs, funding priorities, and philanthropic impact. Utilize Affinaquest to maintain accurate donor records, manage engagement workflows, automate communications, and support personalized donor outreach. Monitor donor retention, upgrades, referrals, outreach activities, and campaign performance to evaluate fundraising effectiveness and identify opportunities for improvement. Work closely with Development, Annual Giving, Donor Relations, Marketing, and college-level partners while maintaining donor confidentiality and adhering to HIPAA, FERPA, and established fundraising standards. Explore emerging technology, AI-assisted tools, and digital engagement strategies to improve fundraising processes, expand donor engagement, and strengthen the overall donor experience.
Seniority
Senior, hands-on IC