Supervisor - Access Services (TOSH/NUSL)
Core
Supervises daily operations of patient access workflows including check-in, scheduling, registration, and portal management for orthopedic and neurosciences clinics.
Role type
Supervisory Access Services Coordinator (Healthcare Operations)
Builds
Patient access workflows and clinic operational efficiency
Domain
Healthcare / Medical Services
Deliverable
Dashboards & analysis | Client delivery
Required skills
Supervision, workflow management, Epic system proficiency, regulatory compliance, staff training, performance auditing, conflict resolution
Preferred skills
Bachelor's degree in Business or Healthcare, prior leadership experience
Technologies
Epic, Workday
Responsibilities
Supervise Access Coordinators and Patient Representatives; monitor daily productivity and quality metrics; ensure compliance with Joint Commission and state/federal regulations; conduct staff training and performance evaluations; manage appointment scheduling and patient registration processes; implement process improvements; handle personnel issues and progressive discipline.
Seniority
Mid-level Supervisor