Supervisor, Room Service
Core
Supervise room service staff and function as a Room Service Ambassador to assist patients with meal selection and delivery according to dietary needs.
Role type
Supervisor, Room Service (Healthcare Food Service)
Builds
Patient meal delivery and nutrition support services
Domain
Healthcare / Clinical Nutrition
Deliverable
product features
Required skills
Supervision, customer service, telephone etiquette, office machine operation, multi-tasking, training, time and attendance management, payroll assistance, coordination
Preferred skills
Specialized training in customer service or healthcare, experience in food service or patient care, college coursework in clinical nutrition or nutrition therapy
Technologies
Printers, copiers, telephone systems
Responsibilities
Supervise 5 FTE and 2 PRN Room Service Ambassadors, assist patients with menu selection and meal delivery, monitor call queue and handle customer calls, coordinate daily lunch/break assignments, train new call center operators, maintain time and attendance records, assist with payroll duties, conduct 90-day evaluations
Seniority
Mid-level Supervisor