Temp Business Customer Service Advisor
Core
Business Customer Service Advisor supporting Service & Repair and Installation contracts for social housing clients by managing communications, scheduling, and operational data.
Role type
Business Customer Service Advisor (Operations Support)
Builds
Service & Repair and Installation contracts for social housing clients
Domain
Energy / Social Housing / Utilities
Deliverable
client delivery
Required skills
Administration, customer service, call logging, appointment booking, data entry, charge identification, Microsoft Office (Outlook, Word, Excel), prioritization
Preferred skills
proactive approach, attention to detail, adaptability, team-focused attitude
Responsibilities
Managing daily email communications with internal teams, customers and clients; Logging new customer calls accurately into relevant systems; Booking customer appointments and supporting engineer scheduling; Keeping internal systems updated with clear, accurate and timely information; Identifying chargeable opportunities and applying correct charges to work orders; Supporting weekly and monthly valuation preparation
Seniority
Individual Contributor, operational support