Director, Pool Operations
Core
Lead the vision, execution, and daily management of all pool-related experiences, ensuring a safe, luxurious, and memorable environment for guests.
Role type
Director of Pool Operations
Builds
Safe and luxurious pool, cabana, and outdoor amenity experiences for resort guests
Domain
Hospitality / Luxury Resort / Aquatic Operations
Deliverable
physical/clinical work
Required skills
Strategic planning, team leadership, operational logistics, compliance management, guest service standards, inventory management, budget monitoring, cross-functional collaboration, safety protocol enforcement, seasonal programming
Preferred skills
Bachelor's degree in Hospitality Management or Recreation, experience in luxury hotel/resort settings, innovation in guest engagement
Technologies
Microsoft Office Suite, property management systems
Responsibilities
Oversee daily pool operations including water quality, cleanliness, and safety protocols; Manage lifeguard and pool attendant teams; Collaborate with F&B for poolside dining; Monitor occupancy and guest flow; Ensure compliance with health and safety regulations; Develop seasonal pool programming; Maintain inventory of supplies and amenities; Partner with Engineering for maintenance; Respond to guest feedback; Recruit and mentor team members; Monitor labor costs; Partner with Marketing for promotions; Analyze operational data; Support sustainability initiatives
Seniority
Director, strategic leadership & operational oversight