Product Manager, Assisted Service
Core
Define and deliver AI-powered flows to simplify payments, fraud, risk, and trust requirements for eBay's customer support ecosystem.
Role type
Senior Product Manager (AI & Financial Services)
Builds
Intelligent flows and backend workflows for customer support teams
Domain
Ecommerce, Financial Services, Risk Management
Deliverable
production ML models | product features
Required skills
AI-driven product strategy, financial services domain expertise, risk management, cross-functional collaboration, data analytics, product roadmap definition, compliance integration
Preferred skills
Machine learning frameworks, automation systems, API integration, enterprise tool integration
Technologies
AI tools, APIs, cloud services, enterprise tools
Responsibilities
Lead AI-first innovation in assisted services, build intuitive user experiences and backend workflows, collaborate with engineering/legal/risk teams, translate insights into product actions, define strategy for financial services and trust domains, champion responsible AI culture
Seniority
Senior, hands-on IC
