Senior Product Manager, Risk Platform
Core
Building and owning Instacart's Risk Platform, the shared infrastructure for fraud detection, identity verification, and order dispute resolution across a four-sided marketplace.
Role type
Senior Product Manager, Risk Platform
Builds
Real-time ML-powered decision platform, AI-native fraud defense systems, and appeasement/order-resolution policies
Domain
E-commerce, Grocery Delivery, Fraud Prevention, Identity Verification
Deliverable
production ML models | product features
Required skills
Product vision & strategy, Multi-sided marketplace experience, ML/Data Science collaboration, Risk management, Cross-functional leadership, Data analysis (SQL, A/B testing)
Preferred skills
AI/ML innovation (GenAI, LLMs, Graph Neural Networks), Enterprise/white-label platform experience, Influencing without direct authority
Technologies
SQL, A/B testing tools, ML frameworks, Identity verification tools (passkeys, selfie)
Responsibilities
Own fraud, identity, and appeasements product vision and multi-year roadmap; Drive evolution of real-time fraud detection and identity platform; Champion AI-native approach to fraud and trust; Lead appeasements and order-issue resolution strategy; Partner with Data Science and ML Engineering to define PRDs and scope model improvements; Collaborate across Platform, Payments, Legal, and CX teams.
Seniority
Senior, hands-on IC