ServiceNow Platform Engineer
Core
Provides technical and consultative support on complex ServiceNow platform matters, analyzing, designing, and developing systems based on user specifications.
Role type
Senior ServiceNow Platform Engineer
Builds
ServiceNow platform stability, reporting strategies, and security configurations
Domain
IT Operations Management (ITOM) / Enterprise Service Management
Required skills
ServiceNow platform engineering, Object-Oriented Programming (OOP), Instance Security management, Access Control Lists (ACLs), Performance monitoring, Technical debt remediation
Preferred skills
ITSM, CSM, HR Service Delivery, GRC, IRM, SAM, ITBM, REST, JSONv2, Web Services
Responsibilities
Manage and resolve issues against ServiceNow applications, Advise internal teams on process and technology inefficiencies, Perform routine maintenance including error identification and remediation, Maintain and improve overall platform stability, Manage Instance Security and User/Group access, Provide training and knowledge across the platform, Develop reporting strategy and maintenance plan
Seniority
Senior, hands-on IC