Business Systems Analyst Lead
Core
Lead Business Systems Analyst owning technology roadmap, product strategy, and delivery coordination for Contact Center product domains to deliver measurable business value and improve customer experience.
Role type
Senior IC Product Owner / Delivery Lead (Business Analysis)
Builds
Contact Center product features and capabilities
Domain
Financial Services / Banking / Contact Center
Deliverable
product features
Required skills
Product ownership, strategic planning, roadmap management, business analysis, stakeholder management, delivery leadership, requirements gathering, process mapping, risk management, vendor management
Preferred skills
Genesys Cloud CX, Banking/Financial Services, digital transformation, AI/automation/analytics, Agile/SAFe/Scrum
Technologies
Genesys Cloud CX, APIs, analytics
Responsibilities
Own technology roadmap for assigned Contact Center product domain; Translate business goals into actionable technology initiatives; Lead discovery sessions and requirements gathering; Coordinate delivery across architects, engineers, and vendors; Mentor Business Analysts and team members; Present roadmap recommendations to senior leadership.
Seniority
Senior, hands-on IC with leadership responsibilities
