Customer Service Specialist
Core
Customer Service Specialist handling merchant data changes, bank account updates, POS terminal feature launches, and client complaints via phone and email.
Role type
Customer Service Specialist
Builds
Merchant payment solutions and POS terminal functionalities
Domain
Payments and financial services
Deliverable
client delivery
Required skills
Customer service experience, English communication, MS Office proficiency, process optimization
Preferred skills
Team collaboration, proactive client approach, self-management
Responsibilities
Update merchant address and bank data, contact merchants via phone and email, launch POS terminal features, handle client complaints and requests, collaborate with external vendors, optimize customer service processes