Director, UX Research Systems
Core
Define and lead eBay's long-term vision for UX Research Systems and Operations, transforming research into a scalable, technology-enabled platform that empowers teams to connect with customers faster and at greater scale.
Role type
Director, UX Research Systems (Strategic Leadership)
Builds
Enterprise-wide participant recruitment, panel management, incentive programs, research tooling ecosystem, and operational infrastructure
Domain
Ecommerce / Customer Research Operations / Enterprise Platforms
Deliverable
production ML models | infrastructure
Required skills
UX Research Operations leadership, scaling research capabilities, self-service platform development, systems thinking, AI/automation strategy, executive influence, change leadership
Preferred skills
AI-enabled research transformation, vendor management, global matrixed environment navigation
Technologies
AI tools, research technology platforms
Responsibilities
Define and implement long-term vision for research infrastructure; Lead modernization of research operating model; Drive AI-enabled research transformation; Build and scale participant and panel management capabilities; Establish operational excellence frameworks; Influence senior leaders on future-state vision
Seniority
Director, strategic leadership with hands-on platform definition
