Atención a clientes telefónica
Core
Resolve basic Level 1 customer inquiries and payment account issues via phone, email, SMS, and chat using standardized responses and data entry systems.
Role type
Customer Service Representative (Level 1)
Builds
Payment processing and account management solutions for customers
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
Data entry, handling POS terminals, following established procedures, basic problem diagnosis using decision maps
Preferred skills
Experience in customer service, ability to work under direct supervision
Responsibilities
Answer routine customer calls and handle basic payment/account requests, log data into client systems, escalate unresolved issues to senior representatives or designated departments
Seniority
Entry-level, direct hire
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