CX Specialist - eBay Japan
Core
Support domestic sellers on eBay's global open marketplace for cross-border reverse import business from entry to revenue maximization.
Role type
CX Specialist (Customer Experience)
Builds
End-to-end seller support processes and enhanced services via global team projects.
Domain
E-commerce / Cross-border trade
Deliverable
Client delivery
Required skills
Customer service experience, English business communication, inbound/outbound phone and email handling, customer feedback collection, process improvement, cross-functional collaboration
Preferred skills
E-commerce industry experience, proactive problem-solving, MS Office and AI tool usage
Responsibilities
Provide rapid and accurate support via email and phone to domestic sellers, support sellers from onboarding to revenue maximization, collaborate with global teams to build improved services, collect customer feedback to improve support processes.
Seniority
Individual Contributor