Customer Service Representative I
Core
Resolve Level 1 customer inquiries regarding payments and accounts via phone, email, SMS, and chat.
Role type
Entry-level customer service representative
Builds
Payment solutions and merchant services for cardholders and companies
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
Data entry, basic troubleshooting, following established procedures, navigating GUI systems
Preferred skills
Familiarity with payment products and policies
Technologies
Computerized data entry systems, customer GUI interfaces
Responsibilities
Answer routine customer calls and messages; Enter data into client systems and databases; Escalate unresolved issues to senior representatives or technical departments; Consult online manuals and training materials to resolve cardholder inquiries.
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