International Operations Analyst I (Project Based)
Core
Researches and responds to customer requests regarding cardholder/corporate accounts, ensuring compliance with client, regulatory, and Association rules.
Role type
Operations Analyst (Payments)
Builds
Cardholder account documentation and compliance reporting
Domain
Financial Services / Payments
Deliverable
Dashboards & analysis
Required skills
Knowledge of banking products and services, familiarity with credit bureau systems, ability to recognize fraud/credit/collection/chargeback issues, knowledge of government regulations and Association compliance (Visa, MasterCard)
Preferred skills
None
Technologies
Lotus Notes, Global Payments Applications, onBase, Microsoft Office, Credit Bureau systems
Responsibilities
Research and respond to customer requests via mail, email, fax; update and document cardholder/corporate accounts; recognize and forward potential fraud or compliance issues; pick up, review, sort, and distribute mail for appropriate action.
Seniority
Entry-level, supervised IC