Product Manager - Assisted Service
Core
Define and deliver AI-powered flows to enhance the accuracy, efficiency, and ease of use of eBay's customer support ecosystem while mitigating risk exposure in Financial Services.
Role type
Product Manager (Financial Services & Risk)
Builds
AI-powered support flows, intuitive user experiences, and backend workflows for customer support teammates.
Domain
Ecommerce, Financial Services, Risk Management, Customer Experience
Deliverable
product features
Required skills
Product management, data-driven decision-making, AI/ML literacy, cross-functional collaboration, user experience design, policy and risk control integration
Preferred skills
Background in financial services, risk management, or customer experience platforms
Technologies
APIs, cloud services, internal enterprise tools
Responsibilities
Build intuitive user experiences and backend workflows; define product requirements and write detailed specifications; translate insights into action using analytics and customer data; analyze user behavior and research to drive new features; collaborate with Engineering, Legal, Risk, and Operations to define roadmaps and shape data-driven decisions.
Seniority
Mid-level, hands-on IC