Client Service Analyst II
Core
Supporting developers with platform integration, handling customer technical queries via phone/meeting/tickets, and providing expert advice on payment processing.
Role type
Client Service Analyst (Technical Support)
Builds
Global Payments platform integrations and customer support solutions
Domain
Payments technology / eCommerce
Deliverable
client delivery
Required skills
technical payment processing knowledge, problem solving, critical thinking, cross-functional collaboration, project management, Microsoft/Google productivity suite proficiency
Preferred skills
HTML/XML/CSS understanding, Kibana/Grafana usage, IT/Computer Science degree
Responsibilities
Supporting developer onboarding and escalations, responding to support tickets within SLAs, documenting resolutions, collaborating with business units, advising customers on payment industry trends