Client Server Software Analyst
Core
L2 technical support and application operations for the Boarding & Servicing application portfolio, ensuring reliability and automating incident resolution.
Role type
Senior IC application support engineer (Windows Server/IIS)
Builds
Application releases, patches, and customizations for the Boarding & Servicing portfolio
Domain
Payments technology / Financial services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Server administration, SQL Server, IIS troubleshooting, networking fundamentals, scripting languages, ITSM/ITIL processes, log analysis
Preferred skills
Cloud platform knowledge (GCP), automation solution design
Technologies
Windows Server, SQL Server, IIS, GCP
Responsibilities
Triage and resolve L2 technical support tickets, identify root causes of recurring issues, deploy application releases and patches, coordinate with Windows/DBA/Network engineers, create troubleshooting documentation, provide technical direction to junior engineers
Seniority
Junior to Mid-level, hands-on IC
