ServiceNow Product Owner (BSA Lead)
Core
Lead the development and optimization of solutions on the ServiceNow platform, defining product vision, roadmap, and backlog while translating business needs into actionable user stories.
Role type
Senior Product Owner / BSA Lead
Builds
Scalable, secure, and maintainable ServiceNow solutions for business stakeholders
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow platform expertise, product ownership, agile product management, stakeholder management, backlog management, user story creation, cross-functional team leadership, ITIL processes, DevOps, requirement elicitation
Preferred skills
Deep knowledge of ServiceNow modules, SAFe methodology, managing multiple projects, technical adaptability
Technologies
ServiceNow, Scrum, SAFe, ITIL
Responsibilities
Define and communicate product vision, roadmap, and backlog; Translate business needs into user stories and acceptance criteria; Prioritize features based on business value; Serve as subject matter expert for ServiceNow; Lead and mentor scrum teams; Facilitate agile ceremonies; Ensure timely delivery of high-quality solutions; Monitor product performance and drive continuous improvement
Seniority
Senior, hands-on IC with leadership responsibilities