Support Specialist
Core
Provide technical support and troubleshooting for F&B and Retail clients using Como's SaaS platform for customer engagement and loyalty.
Role type
Technical Support Specialist (SaaS)
Builds
Customer support experience and issue resolution for a CRM and loyalty platform
Domain
SaaS, Customer Engagement, F&B, Retail
Deliverable
client delivery
Required skills
Technical troubleshooting, SaaS platform knowledge, API/web services understanding, Problem-solving, Multi-tasking, Written and verbal communication
Preferred skills
Basic coding, Postman, Kibana, F&B/Retail industry knowledge
Responsibilities
Diagnose and resolve technical issues, Guide customers on product usage, Escalate complex issues, Gather customer feedback, Contribute to support documentation, Collaborate with Product and Sales teams
Seniority
Junior to Mid-level, hands-on IC
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