Officer, Operations
Core
Execute daily operational processes including merchant payment, settlement clearing reconciliation, invoicing, dispute handling, and manual transaction processing while supporting sales activities.
Role type
Operations Officer (Financial Services)
Builds
Payment transaction flows and operational reports for global commerce
Domain
Financial services / Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Transaction processing, Settlement clearing reconciliation, Invoicing, Dispute handling, Manual transaction processing, RFP preparation, Client coordination, Microsoft Office (Excel, Word), Written and spoken Chinese, Written and spoken English
Preferred skills
Credit card operations, Payment processing environments, Accounting, Reconciliation, Financial services operations, Sales support processes
Technologies
Microsoft Office
Responsibilities
Execute daily operational processes including merchant payment, settlement clearing reconciliation, invoicing, dispute handling, and manual transaction processing; Support sales activities by preparing proposals, coordinating RFPs, managing documentation, and assisting in client meetings; Collaborate with internal teams and external partners to ensure smooth transaction flows; Monitor operational performance and deliver monthly reports; Identify, escalate, and resolve operational issues promptly.
Seniority
Entry-level to Junior (1+ year experience)
