Portfolio Action (Outsourcing)
Core
Coordinate with EPP vendors and COPC to support the Merchant EPP booking process, handle inquiries, perform reconciliation of merchant fees, and manage administrative tasks for billing cycles.
Role type
Vendor operations coordinator (merchant EPP)
Builds
Merchant EPP booking processes and fee reconciliation workflows
Domain
Banking operations / Payment systems
Deliverable
client delivery
Required skills
Vendor and merchant management, reconciliation, billing cycle administration, written and verbal English communication
Preferred skills
Self-motivation, independent work, detail orientation, organizational skills
Technologies
EPP systems, COPC, MEPP
Responsibilities
Coordinate with EPP vendors and COPC to support the Merchant EPP booking process on daily basis; Handle EPP-related inquiries and provide timely resolution; Perform reconciliation to ensure accurate receipt of merchant fees from MEPP vendors; Manage administrative tasks, including SEPP base validation on a billing-cycle basis and reporting; Prepare materials and coordinate communication schedules for marketing campaigns supporting business drivers.
