FinOps Associate

## Responsibilities - Serve as the primary finance point of contact for merchant-related financial operations. - Collaborate closely with Product, Sales, Legal, Risk, and Compliance teams to resolve operational and system-related financial issues. - Provide financial clarifications to internal teams, ensuring alignment on payout logic, settlement models, and merchant configurations. - Assist in preparing, validating, and reconciling merchant payouts, fees, VAT, and offsets across internal systems, ERP, and bank statements. - Liaise with banks and payment partners to resolve failed, delayed, or reversed transfers and ensure accurate payouts. - Support the rollout of new payout models, markets, or financial processes from a FinOps perspective. - Assist in the development of internal documentation, FAQs, and training materials. - Identify process improvement opportunities and assist in implementing them to enhance accuracy and efficiency. - Support month-end close activities and assist during internal and external audits. - Perform other duties as required to ensure smooth financial operations. ## Requirements - 1–3 years of experience in Financial Operations, Payments Operations, Accounting, or FinTech related roles. - Experience working with ERP systems (NetSuite or similar) and Microsoft Excel for large datasets and reconciliations. - Experience with CRM or ticketing platforms is a plus. - Strong analytical and problem-solving skills, with attention to detail and accuracy. - Excellent communication skills, able to explain complex financial information clearly. - Experience working in cross-functional, data-driven teams. - Proactive and accountable mindset with the ability to work under pressure. - Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities. - Flexible to work in rotational shifts that suit both you and the team. ## Nice to Have - Experience with CRM or ticketing platforms. ## Benefits - A competitive salary dependent upon experience - Excellent health benefits - Flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team - A working environment that gives you autonomy and responsibility from day one - You should be comfortable with the idea that the quality of your work will influence the shape of your career - We are passionate about creating an equitable, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).