Claims Specialist
Hybrid
Core
Reassure customers and offer solutions when they need us most with empathy and care, guiding policyholders through their coverage and the steps to get back on the road safely.
Role type
Auto Claims Specialist
Builds
Customer claim resolutions and safe return-to-road processes
Domain
Insurance / Auto Claims
Deliverable
client delivery
Required skills
Customer service, problem-solving, empathy, adaptability, detail-orientation, prioritization, multitasking
Responsibilities
Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, resolve customer concerns
Seniority
Individual Contributor