Claims Specialist
Core
Reassure customers and offer solutions for auto claims with empathy and care, guiding policyholders through coverage and steps to get back on the road.
Role type
Auto Claims Specialist
Builds
Customer claim resolution and satisfaction
Domain
Insurance / Auto Claims
Deliverable
client delivery
Required skills
Customer service, problem-solving, empathy, adaptability, detail-orientation, prioritization, multitasking
Responsibilities
Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, resolve customer concerns, drive customer satisfaction
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