Senior Tech Support I – Regional Office Support - *Onsite*
Core
Senior IT field engineer providing on-site technical support, maintenance, and infrastructure management for Windows and macOS environments across regional offices.
Role type
Senior IC IT Field Engineer (Apple/MacOS Specialist)
Builds
Production IT infrastructure, endpoint security, and support services for regional office associates
Domain
Insurance / IT Infrastructure & Endpoint Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS administration, MDM administration, Windows Server management, network troubleshooting, scripting (Python/Bash), hardware lifecycle management, security hardening, automation
Preferred skills
Active Directory, PowerShell, Microsoft Intune, Zscaler, MECM, Cisco networking
Technologies
macOS, Windows, Jamf, Active Directory, Zscaler, MECM, Cisco, Python, Bash, Terminal
Responsibilities
Serve as SME for macOS and Apple devices; troubleshoot kernel-level issues and file system problems; administer MDM and patch management; diagnose hardware/software/network issues; manage Windows Server and backup solutions; develop automation scripts; provide on-call support for high-severity incidents; travel to other U.S. offices for projects and rollouts.
Seniority
Senior, hands-on IC
