Bilingual Claims Specialist (Spanish)
Core
Handle incoming auto insurance claims, investigate accident details, collect statements, and guide policyholders through coverage to resolve issues and get them back on the road.
Role type
Bilingual (Spanish/English) Auto Claims Specialist
Builds
Claims resolution and customer support for auto insurance policyholders
Domain
Insurance / Auto Claims
Deliverable
client delivery
Required skills
Fluency in Spanish and English, customer service, problem-solving, empathy, ability to prioritize and multitask, experience in high-volume call centers with KPIs
Preferred skills
Active Adjusters license, customer-facing claims experience, experience in high-volume call centers with KPIs
Technologies
Call center platforms
Responsibilities
Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, resolve customer concerns, ensure positive customer experience
Seniority
Individual Contributor, entry to mid-level