Customer Service Representative (License required)
Core
Provide reassurance and solutions to auto policyholders by guiding them through coverage needs, policy changes, and billing inquiries.
Role type
Customer Service Representative (Insurance)
Builds
Auto insurance policies and customer support services
Domain
Insurance / Auto Insurance
Deliverable
client delivery
Required skills
Active Personal Lines or Property & Casualty license, 2+ years customer-facing experience, high-volume call center experience, problem-solving, multitasking
Preferred skills
3+ years experience, college degree, experience with KPIs and measurable goals
Responsibilities
Manage incoming calls, messages, billing questions, and policy updates; Resolve customer concerns; Identify cross-selling opportunities; Enhance customer satisfaction
Seniority
Individual Contributor, Entry to Mid-level
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