Senior Tech Support Specialist *ONSITE*
Core
Senior on-site IT field engineer providing Tier I-III technical support, infrastructure maintenance, and project execution for Windows and macOS environments across regional offices.
Role type
Senior IC IT Field Engineer / Systems Support Specialist
Builds
Production IT infrastructure, endpoint security policies, and automated support workflows for enterprise devices.
Domain
Insurance / Enterprise IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS administration, Windows Server management, MDM administration, network troubleshooting, scripting (Python/Bash), hardware lifecycle management, security hardening, documentation
Preferred skills
Active Directory, PowerShell, Microsoft Intune, Zscaler, MECM, Cisco networking
Technologies
macOS, Windows, Jamf, Active Directory, Zscaler, MECM, Cisco, Python, Bash, Terminal
Responsibilities
Serve as SME for macOS and Apple devices; troubleshoot kernel-level issues and file system problems; administer MDM and patch management; diagnose complex hardware/software/network/AV issues; manage Windows Server backup and print solutions; support office relocations and tech rollouts; develop automation scripts; mentor junior associates.
Seniority
Senior, hands-on IC
