Customer Service Representative
Core
Provide reassurance and solutions to auto policyholders by guiding them through coverage needs, policy changes, and billing inquiries.
Role type
Auto Customer Service Representative
Builds
Customer satisfaction and retention for GEICO's auto insurance products
Domain
Insurance / Customer Support
Deliverable
client delivery
Required skills
Active Personal Lines or Property & Casualty license, high-volume call center experience, problem-solving, multitasking
Preferred skills
3+ years customer-facing experience, KPI management experience, college degree
Technologies
Multiple customer platforms
Responsibilities
Manage incoming calls, messages, billing questions, and policy updates; Resolve customer concerns; Identify cross-selling opportunities; Enhance customer satisfaction through meaningful interactions
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