Senior Technical Program Manager
Core
Manage, orchestrate, and drive execution of the Contact Center roadmap, ensuring alignment with business goals, architectural standards, and scalability.
Role type
Senior Technical Program Manager
Builds
Contact Center platforms including conversational AI, contact flow and routing, and business enablement solutions
Domain
Insurance / Contact Center Operations / Enterprise Technology
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Roadmap management, cross-functional planning, risk management, dependency sequencing, KPI tracking, strategic advising, data visualization, organizational transformation
Preferred skills
Technical depth, data-driven storytelling, ambiguity navigation, executive communication
Technologies
PowerBI, Claude, Cursor
Responsibilities
Lead cross-functional planning, intake, prioritization, and sequencing; guide Contact Center strategy and roadmap; drive execution of complex multi-team programs; manage risks, milestones, and change across engineering, product, and operations; act as a trusted advisor to executive and senior leaders
Seniority
Senior, hands-on IC