Premier Service Associate
Core
Support existing clients with investment needs, handle trading operations, and respond to operational inquiries regarding accounts and securities.
Role type
Premier Service Associate (Financial Customer Service)
Builds
Client service experience and leads for the Retirement Advisor Team
Domain
Financial Services / Investment Management
Deliverable
client delivery
Required skills
Financial customer service, Brokerage transaction knowledge, Regulatory compliance (Suitability, Tax Implications), Retirement account operations, Equity/ETF/Mutual Fund/Options/Fixed Income trading
Preferred skills
Brokerage and mutual fund trading experience, Retail/IRA/401K experience, Multi-tasking across systems
Technologies
Brokerage systems, Trading platforms
Responsibilities
Service new and existing client needs via inbound calls, Engage customers in an Investment Recommendation Conversation, Handle client trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities, Demonstrate knowledge of Brokerage transaction and regulatory requirements, Uncover leads and opportunities to hand off to the Retirement Advisor Team
