Associate Specialist Client Service Management
Core
Manage daily communications, analyze client requirements, and resolve service issues for specific client segments to ensure high satisfaction.
Role type
Associate Specialist Client Service Management
Builds
Service experience and operational support for specific client segments
Domain
Financial Services / Client Operations
Deliverable
client delivery
Required skills
Client relationship management, problem resolution, process improvement, deadline orientation, detail orientation, mailbox management, work assignment, time management, Microsoft Office Suite
Preferred skills
Tier 1 college education, global collaboration perspective, flexibility to shift
Responsibilities
Manage daily communications with internal and external parties; Collaborate with groups to identify and resolve issues; Research and direct downstream teams; Review volumes and assign work items; Handle straightforward problems and refer complex issues; Ensure clients are apprised of progress
Seniority
Associate, individual contributor
