Customer Service Operations Associate
On-site
Core
Prepare and submit applications for obtaining, amending, renewing, or closing licenses and registrations for clients.
Role type
Operations Associate (Filing Manager)
Builds
License and registration filings for clients
Domain
Business Licensing / Government Compliance
Required skills
Data entry, Licensing experience, Microsoft Office Suite, Adobe PDF, Attention to detail, Time management, Organization
Preferred skills
Bachelor's degree, 1-2 years of data entry or licensing experience
Responsibilities
Prepare and file standard, advanced, and specialized applications and renewals; Submit 50-100 applications per week; Collaborate with Customer Success Associates to resolve barriers to licensure; Document filing process changes in the internal database.