Customer Service Technical Specialist
Core
Provide advanced technical troubleshooting, product installation guidance, and process improvements for sustainability and EHS software customers.
Role type
Senior IC technical support specialist
Builds
Support processes and customer satisfaction for Enablon platform
Domain
Sustainability, EHS, and Operational Risk Management Software
Required skills
Advanced troubleshooting, Project assistance, Training, Documentation management, Customer guidance, Collaborative problem solving, Follow-up skills, Analytical skills
Preferred skills
Knowledge of emerging product features
Technologies
Enablon platform
Responsibilities
Perform advanced troubleshooting for a wider range of technical issues, Assist in the implementation of new procedures and techniques in customer support, Provide step-by-step guidance to customers for product installations, Update and maintain support documentation, Train new employees on basic technical support procedures, Collaborate with team members to resolve escalated issues, Analyze recurring customer issues and suggest improvements
Seniority
Mid-level, hands-on IC