Customer Service Operations Associate
On-site
Core
Managing customer license portfolios, processing renewals, issuing invoices, and generating pre-filing summaries for legal and business compliance clients.
Role type
Client Service Representative (B2B)
Builds
Monthly invoices, Pre-Filing summaries, renewal submissions
Domain
Legal and business compliance services
Deliverable
client delivery
Required skills
B2B client service experience, product knowledge absorption, business decision-making, analytical skills, Microsoft Office proficiency
Preferred skills
Consultative customer service experience, add-on sales revenue generation
Responsibilities
Compiling and submitting customer renewals, researching rejected renewals, issuing monthly invoices, building Pre-Filing summaries, communicating with coworkers to manage license portfolios
Seniority
Entry-level to Junior