Senior Manager Client Services
Core
Managing and overseeing client service activities for plan sponsors and advisors, ensuring high-quality, efficient service delivery and executing policies.
Role type
Senior Manager, Client Services
Builds
Client service operations and team leadership for plan sponsors and advisors
Domain
Employee benefits and financial services
Deliverable
client delivery
Required skills
Team management, policy execution, legal compliance handling, staff development, resource allocation, regulatory knowledge
Preferred skills
Familiarity with employee benefits recordkeeping systems, Microsoft Office proficiency
Responsibilities
Manage and oversee assigned Client Service Managers, ensure high quality service of individual products is provided to all clients in an efficient, cost-effective manner, provide leadership to all members of the team including their growth and development, ensure legal issues and complaints are handled fairly & consistently, recommend changes to policies and establish procedures that affect immediate organization, meet objectives and determine how to use resources to meet schedules and goals, stay current on legal and regulatory issues and how these impact Empower's clients