Product Software Engineer
Core
Monitor applications, infrastructure, cloud resources, and containerized services; investigate alerts using metrics, logs, and traces; support incident response to maintain service availability.
Role type
IC IT Support Engineer (Observability & Incident Response)
Builds
Service availability and performance for applications and infrastructure
Domain
IT Operations / Cloud Infrastructure / Observability
Required skills
Observability fundamentals, Grafana, OpenSearch, APM tools (Dynatrace/New Relic/Datadog/Azure App Insights), Kubernetes, SQL, Linux, ServiceNow, incident management, troubleshooting
Preferred skills
AI-assisted troubleshooting, basic scripting, knowledge article creation
Technologies
Grafana, OpenSearch, Dynatrace, New Relic, Datadog, Azure Application Insights, SolarWinds, Kubernetes, ServiceNow, Opsgenie, Jira, AWS, Microsoft Azure
Responsibilities
Monitor applications and infrastructure using observability tools; review alerts, logs, metrics, and traces; identify and troubleshoot application errors and infrastructure failures; acknowledge and respond to alerts based on severity; create and update ServiceNow incident tickets; escalate critical incidents; maintain shift handovers; contribute to dashboard improvements and documentation.
Seniority
Mid-level, hands-on IC
