Content Management Associate (Knowledge Specialist Team) – Hybrid (USA) R0057373
Core
Solves internal queries regarding knowledgebase issues and licensing nuances across all industries to enable adjacent teams to fulfill client orders.
Role type
Associate, Knowledge Specialist
Builds
The BL Brain knowledgebase for the Business Compliance (BL) team
Domain
Legal, Business Licensing, and Government Compliance
Deliverable
dashboards & analysis
Required skills
Business Compliance, Legal, Business Licensing, Government Agencies experience, Data recapture, Proactive research, Knowledgebase auditing, Regulatory tracking
Preferred skills
Marketing collaboration, Data migration, Cross-team training
Technologies
InSys task system, Windows-based environment, Microsoft Office Suite, Adobe PDF
Responsibilities
Respond to internal queries via InSys, Maintain task status updates, Communicate with external government agencies, Add updated license information to knowledgebase, Monitor knowledge recapture channels, Conduct knowledgebase audits, Assist with Missing Fields Report creation, Contribute to quarterly industry-specific research, Assist with structural maintenance and data migration
Seniority
Associate, entry-level IC
