DevOps and Infrastructure Support Engineer
Core
Provide Level 2 application and platform support for the Puma business-critical enterprise system, ensuring platform reliability, infrastructure monitoring, and incident resolution.
Role type
Senior IC DevOps and Infrastructure Support Engineer
Builds
Stability and availability of the Puma platform (Java, .NET, messaging, databases) hosted on AWS
Domain
Enterprise IT Operations, Cloud Infrastructure (AWS), Middleware Support
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
AWS infrastructure support, Linux (RHEL) and Windows Server troubleshooting, Java application support, Apache Tomcat administration, ActiveMQ messaging support, ELK Stack (Elasticsearch, Logstash, Kibana), Zabbix monitoring, Oracle and SQL Server database support, Shell scripting, Python scripting, Root Cause Analysis (RCA), Incident management
Preferred skills
NGINX reverse proxy configuration, .NET application awareness, Perl scripting, AWS RDS management, CI/CD release support, ITIL process knowledge, Git/SVN version control
Technologies
AWS (EC2, storage, networking), Linux, Windows Server, Java, Apache Tomcat, ActiveMQ, NGINX, ELK Stack, Zabbix, Oracle, SQL Server, Shell, Python, Confluence, Jira
Responsibilities
Monitor AWS infrastructure and application services using Zabbix and ELK Stack; Analyze alerts, metrics, and logs to identify issues before business impact; Perform triage and root cause analysis for incidents involving servers, middleware, and databases; Coordinate and validate post-patch activities for OS, middleware, and databases; Develop and maintain operational scripts for diagnostics and remediation; Document support procedures, runbooks, and troubleshooting guides; Participate in shift-based on-call support coverage
Seniority
Mid-Senior, hands-on IC