Customer Advocate Specialist
Core
Analyze, resolve, and coordinate telephone and written inquiries while coaching customer service advocates and processors.
Role type
Customer Advocate Specialist
Builds
Resolved customer issues and coached team members
Domain
Health care / Insurance
Deliverable
client delivery
Required skills
Customer service, decision making, coaching, data entry, medical terminology, anatomy knowledge
Preferred skills
Managed care programs knowledge, 3+ years customer service experience, 2+ years data entry experience
Responsibilities
Analyze and resolve customer inquiries, expedite processing, coordinate case handling, coach lower-level advocates, handle escalated issues
Seniority
Individual Contributor
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