Director, Omnichannel Orchestration - Foster City, CA
Core
Lead US omnichannel orchestration strategy and roadmap for Next-Best Experience (NBE) for patients and Next-Best Action (NBA) for healthcare providers.
Role type
Director, Omnichannel Orchestration & Strategy
Builds
Scalable omnichannel orchestration solutions, ML/AI-driven decision engines for personalized patient and HCP campaigns
Domain
Pharmaceutical commercial operations, Digital & AI strategy
Deliverable
production ML models | product features
Required skills
Omnichannel orchestration strategy, ML/AI decision engine development, Cross-functional stakeholder leadership, Roadmap governance, Commercial data analytics, Project management
Preferred skills
Pharma commercial experience, Patient-level claims data expertise, HCP engagement data integration, Innovation and strategic thinking
Technologies
AI/ML frameworks, Commercial data platforms
Responsibilities
Define and develop US omnichannel orchestration vision and roadmap; Establish governance processes for prioritization and implementation; Drive implementation of NBE/NBA capabilities with functional and technology partners; Lead development of ML/AI decision engines for personalized campaigns; Build cross-functional alignment across Digital, AI, Commercial Insights, and IT teams; Lead end-to-end capability delivery ensuring speed and quality.
Seniority
Director, strategic leadership with hands-on execution
