Associate Director, Vendor Relationship and Performance Management
Core
Managing vendor performance across the clinical development lifecycle, including analytics, issue trending, escalation support, and delivery of performance improvement activities for outsourced service areas.
Role type
Associate Director, Vendor Performance Management
Builds
Vendor performance management processes, KPI dashboards, and issue management systems for clinical development operations.
Domain
Life Sciences / Clinical Development Outsourcing
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Vendor performance management, performance analytics, issue management, escalation processes, KPI dashboard optimization, performance improvement planning, cross-functional stakeholder management, data-driven decision-making, governance coordination, process design and improvement, AI-enabled tools utilization
Preferred skills
Life sciences background, vendor relationship management experience
Technologies
KPI dashboards, Vendor Issue Management Systems, AI-enabled analytics tools
Responsibilities
Manage vendor performance activities across assigned outsourced service areas; maintain and apply vendor performance frameworks and metrics; develop and optimize performance management tools and systems; prepare and deliver performance analytics and reporting; partner with stakeholders to identify risks and develop improvement plans; coordinate governance and escalation processes; provide decision-ready insights and recommendations; contribute to process design and continuous improvement; support training and knowledge sharing; manage cross-functional initiatives related to vendor performance.
Seniority
Associate Director, hands-on IC with strategic oversight