Principal, Program Manager – Instock Management (Inbound, Vendor Quality & CX)
Core
Optimizing inbound supply chain health, product quality, and customer experience by managing vendor tiers, tracking defects, and enforcing compliance mechanisms.
Role type
Principal Program Manager (Supply Chain & Vendor Quality)
Builds
Vendor Scorecard, block/unblock governance mechanisms, and operational frameworks for T0/T1 vendors.
Domain
E-commerce / Retail Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Vendor classification and verification, Scorecard design and data analysis, Root-cause analysis (5 Whys, Lean/Six Sigma), Cross-functional stakeholder influence, SLA management, Process improvement (CAPA/RCA)
Preferred skills
SQL, Excel, BI tools
Technologies
SQL, Excel, BI tools
Responsibilities
Establish vendor verification processes for T0 (Direct) and T1 (Authorized) tiers; Design and maintain a centralized Vendor Scorecard to track operational defects; Enforce block/unblock governance policies for non-compliant vendors; Partner with FC, BM, and CS teams to resolve Andon triggers and optimize SLAs; Drive continuous improvement to shift from reactive firefighting to proactive prevention.
Seniority
Senior, hands-on IC
