Performance Manager Global Finance Services
Core
End-to-end performance, governance, and value realization of Global Finance Services delivered by Genpact and Haleon Captive teams.
Role type
Senior IC performance manager (strategic vendor leadership)
Builds
Insight-led governance models, performance scorecards, and vendor delivery outcomes for Finance processes
Domain
Global Finance Services (GBS) / Outsourced Service Delivery
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Performance & service management, Vendor and contract governance, Commercial and financial oversight, Finance process knowledge (R2R, P2P, O2C), Stakeholder management with executive influence, Root-cause analysis, Strategic partnership management
Preferred skills
Large-scale single-vendor model management, Finance transformation and automation, Advanced analytics (Power BI), Multi-region/global delivery experience, Lean / Six Sigma / ITIL / Project or Program Management certification
Technologies
Power BI, Performance dashboards
Responsibilities
Lead and evolve governance forums (MBRs/QBRs) into insight-driven decision platforms, Own the evolution of GFS scorecards, KPIs, and performance frameworks, Drive root-cause analysis and proactive issue resolution, Own and drive end-to-end performance of Genpact delivery for Record to Report, Lead the strategic partnership with Genpact leadership, Own end-to-end visibility and governance of Genpact billing and cost base, Lead and mentor operational leaders driving Genpact teams or Haleon employees
Seniority
Senior, hands-on IC with strategic leadership
