Associate Director, Ominchannel Experience Technology Product Lead
Core
Product leadership role managing the omnichannel experience technology platform for Medical Affairs to engage Healthcare Professionals (HCPs) via digital channels.
Role type
Associate Director, Omnichannel Experience Technology Product Lead
Builds
Omnichannel engagement journeys, email campaigns, and digital communication platforms for Medical Affairs
Domain
Life Sciences / Pharma / Digital Marketing Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce Marketing Cloud (SFMC) expertise, omnichannel orchestration, OneTrust configuration, team leadership, regulatory compliance (GDPR/CCPA), CRM integration, email template design systems
Preferred skills
Leading email development teams, deep SFMC Journey Builder/Automation Studio knowledge, HCP digital engagement regulations, Veeva CRM integration, list management best practices
Technologies
Salesforce Marketing Cloud, OneTrust, Veeva CRM, Email Studio, Automation Studio, Journey Builder, AMPscript
Responsibilities
Own and evolve the technology roadmap for SFMC and connected digital platforms; Maintain and evolve the SFMC email template design system; Define and evolve omnichannel orchestration journeys; Own OneTrust product requirements and compliance workflows; Manage a team of email developers for template creation and campaign deployment; Partner with IT and Legal to ensure regulatory compliance and audit readiness
Seniority
Senior, hands-on IC with team leadership