Reimbursement Customer Advocat
Core
Answering customer calls, researching cases for third-party involvement, reviewing claims for payment, and documenting information on recovery systems.
Role type
Customer service representative (claims/reimbursement)
Builds
Form letters and correspondence for claims recovery
Domain
Healthcare insurance
Deliverable
client delivery
Required skills
Analytical skills, organizational skills, decision making, verbal communication, written communication, PC proficiency (Word, Excel, PowerPoint, Lotus Notes), multi-tasking
Responsibilities
Answering customer calls, researching cases for potential third-party involvement, reviewing and distributing voicemail messages and correspondence, preparing form letters, reviewing claims for payment relating to an accident
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